Portico At-A-Glance

The Need

Following years of back-office re-engineering, organizations are seeking ways to enhance shareholder value through front office investments.   A partial list of the business improvement goals include.

Monitor Campaign Effectiveness Accelerate Opportunity Development Reduce Lengthy Quote and Pricing Processes Measure Sales Productivity Accelerate Order-to-Cash Cycle Time Reduce Order Errors Enable Cross-selling/Up-Selling Improve Call Center Processing Improve on-time delivery Measure Customer Lifetime Value

The Technology

In response, the software industry has introduced a variety of technologies to help enable these business objectives.   Some of the technologies include:

• Marketing Automation
• Salesforce Automation
• Customer Relationship Management
• Internet Technologies
• Sales Configuration Systems
• Interactive Selling Systems
• Content Management Systems
• Contact Center Solutions
• Business Intelligence Systems
• Knowledge Management Systems

The Problem

Unfortunately the failure rate for these types of projects is high.  In fact, two-thirds of projects fail to meet customer expectations or struggle with user adoption problems.   Still others fail to go live.  It is an unfortunate statistic, because of the value successful front-office investments can deliver.

The Solution

Portico targets those components of the project life cycle that have the most uncertainty and hence introduce the highest risk.   We leverage our expertise in over 60 Fortune 1000 projects by providing services, tools, and expertise during these critical phases of the project life cycle.  As the project progresses the risk reduces and so does  Portico's involvement.  The result is that Portico managed projects have consistently delivered a 97% implementation success ratio.  On average our involvement represent 20% of the project investment that makes 80% of the difference.