20% of the Investment that Makes 80% of the Difference
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The following is a list of industry web-sites and resources including white papers, case studies, and contacts.
www.crmadvocate.com
www.crmcommunity.com
www.crmdaily.com
www.destinationcrm.com
www.crm-forum.com
www.crmguru.com
www.sellmorenow.com
www.cio.com
www.amrresearch.com
www.gartnergroup.com
www.forrester.com
www.ismguide.com
- Good to Great (by Jim Collins)
- The Innovator's Solution: Creating & Sustaining Successful Growth
(by Clayton M. Christensen)
- Customers.com (by Patricia B. Seybold)
- Mass Customization (by Joseph Pine II)